Shipping policy

1. Shipping Destination

Currently, we only ship to the United States.

  • We ship to the 48 contiguous states.

  • Exclusions: We currently do not ship to Alaska, Hawaii

2. Shipping Costs

We are pleased to offer Free Standard Shipping on all orders sent to the United States.

  • There are no hidden shipping or handling fees added at checkout.

  • The price you see is the total price for the product and delivery.

3. Order Processing (Handling Time)

  • Handling Time: 1–3 Business Days (Monday – Friday).

  • Order Cut-off Time: 5:00 PM (GMT-8)

  • Orders placed after the cut-off time or on weekends/holidays will be processed the following business day.

  • You will receive a confirmation email immediately after purchase. Please review your shipping address carefully; we cannot change the address once the item has been dispatched.

4. Delivery Time (Transit Time)

Because our products are shipped directly from our international logistics center in China, transit times are longer than domestic shipments.

  • Estimated Transit Time: 15–25 Business Days (Monday – Friday).

  • Total Estimated Delivery Time: 16–28 Business Days (Handling + Transit).

Please note: While we strive to meet these estimates, actual delivery times depend on carrier availability and customs processing. During peak seasons (e.g., December), slight delays may occur.

5. Order Tracking

We believe in transparency. Once your order has been handed over to the carrier, you will receive an email containing:

  • Your Tracking Number.

  • A direct link to track your package.

Note: It may take 1–3 business days for the tracking number to update in the carrier’s system after you receive the email. This is normal for international shipments.

6. Customs, Duties, and Taxes

  • Sales Tax: All customs fees, import taxes, and duties are included in the shipping cost.

7. Delays

We work hard to ensure timely delivery. However, occasional delays may occur due to:

  • Customs clearance procedures.

  • Weather conditions or logistical constraints.

  • High volume during holiday seasons.

If a significant delay occurs, we will notify you via email with an updated timeline.

8. Lost or Damaged Packages

  • Item Not Received: If your package does not arrive within 30 business days of the shipment date, please contact us. We will investigate and issue a full refund or replacement if the package is confirmed lost.

  • Damaged Items: If your item arrives damaged, please contact us within 48 hours of delivery. Include photos or a video of the product and packaging. We will swiftly arrange a replacement or refund.

9. Contact Us

For any questions regarding shipping or the status of your order, please contact our support team here.

  • Owner Address: Strada Vasile Lucaciu 5, București, 030167, Romania
  • Email: support@lusvane.com
  • Phone: +1 (213)-275-2284
  • Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)