Lusvane offers a variety of secure and convenient payment options to ensure a seamless checkout experience. Choose the method that best suits your needs:

  • PayPal
  • Apple Pay
  • Google Pay
  • Credit Cards (Visa, MasterCard, American Express, Maestro and UnionPay)

 

Paypal

  • Select PayPal during checkout.
  • You will be redirected to the PayPal website:
  • Existing PayPal users: Log in and confirm your payment.
  • New users: Register or proceed as a guest to securely pay using your credit card.
  • After confirming your order, you will receive an email with your order details.


Apple Pay

  • Use Apple Pay for a fast, secure checkout experience on your iPhone, Apple Watch, Mac, or iPad.
  • Continue to enjoy your card’s rewards and benefits when using Apple Pay.


Google Pay

  • Pay quickly and securely with Google Pay using your Android devices.
  • Save time with stored payment details for seamless transactions.


Credit Cards

Lusvane accepts the following major credit cards:

  • Visa
  • MasterCard
  • Maestro
  • American Express
  • UnionPay


Payment Security

At Lusvane, your security is our top priority. We use SSL encryption to safeguard your payment information during every transaction, ensuring a secure and worry-free shopping experience.

Frequently asked questions

Ordering & Payments
What types of credit card payments do you accept?

Lusvane accepts Visa, MasterCard, American Express, Maestro and UnionPay credit cards. Here is a list of Valid Payment Methods.
What should I do if my payment method is declined at checkout?

If your payment is declined, it may be due to factors such as incorrect billing details, insufficient funds, or fraud protection measures by your card issuer. Start by reviewing your card information for accuracy. If the issue persists, please contact Lusvane Customer Service for assistance.
How will I know my order has been received?

After placing your order, a confirmation page will display your transaction details. You can print this for your records. Additionally, a confirmation email will be sent to the email address provided. When your order ships, you’ll receive further emails with tracking information.
Can I change or cancel my order?

Once Lusvane receive your order, we begin processing it right away, so changes or cancellations may not always be possible. Additionally, orders cannot be modified online after they’ve been placed.

However, we understand that situations may arise where you’d like to request a change or cancellation. If this happens, please contact Lusvane Customer Service as soon as possible. We will do our best to accommodate your request.

If your order has already shipped before the cancellation or change is confirmed, you can return the item in accordance with our Return Policy.
Are installation or labor costs included in the prices?

No, Lusvane is not responsible for installation or labor costs related to handling, storing, installing, or uninstalling items purchased from us.

SHIPPING & DELIVERY
Is free shipping available?

Yes, Lusvane offers free standard shipping on all orders.
Are customs taxes covered?

Lusvane covers all customs taxes for your orders. You can enjoy a seamless experience without worrying about unexpected customs fees.
How long will it take for my order to arrive?

Delivery time includes both handling and transit times:
1.Handling Time: 1–3 Business Days (Monday – Friday)
2.Transit Time: 15–25 Business Days (Monday – Friday).

For more details, visit Lusvane Shipping Info
Why didn't I receive an email about my order deliver?

Once your order is dispatched, you’ll receive a tracking number via email within 1–2 business days. Please ensure your email address is accurate and check your spam folder if you don’t see the email.
How can I track my package?

Visit the “Order Tracking” section on our website once your tracking number is updated by the courier. Note: Tracking updates may take time due to international shipping and customs clearance processes. Contact Lusvane Customer Service for help if you encounter any issues.
Can I modify my shipping address?

You can contact Lusvane Customer Service to update your shipping address before the package ships. After shipment, address changes will not be possible.

Returns & Refunds
What should I do if I receive a damaged item?

If your item arrives damaged, please follow these steps:

  1. Document the Damage: Take clear photos or videos of the damaged item, its packaging, and the shipping label.
  2. Contact Us: Email us at support@lusvane.com with your order number and the photos attached.
  3. Resolution: After reviewing your case, we will arrange a refund or replacement at no additional cost.
How do I return a product?
  1. Email support@lusvane.com with: Your order number, Reason for return, Photos or videos of the item (if applicable)
  2. We review the request within 1–2 business days.
  3. If approved, we’ll provide the return instructions and the return address.
  4. Ship the item using a trackable method and share the tracking number with us.
When will I receive my refund?

Refunds are typically processed within one week after we receive and inspect the item. However, due to shipping, inspection, and banking processes, it may take up to 10 days for the refund to appear on your card.