Lusvane offers a variety of secure and convenient payment options to ensure a seamless checkout experience. Choose the method that best suits your needs:

  • PayPal
  • Klarna
  • Apple Pay
  • Google Pay
  • Credit Cards (Visa, MasterCard, American Express, Maestro and UnionPay)


For large orders or trade accounts, additional payment options such as wire transfers may be available. Please contact Lusvane Customer Service or your account manager for further assistance.


Paypal

  • Select PayPal during checkout.
  • You will be redirected to the PayPal website:
  • - Existing PayPal users: Log in and confirm your payment.
  • - New users: Register or proceed as a guest to securely pay using your credit card.
  • After confirming your order, you will receive an email with your order details.

Apple Pay

  • Use Apple Pay for a fast, secure checkout experience on your iPhone, Apple Watch, Mac, or iPad.
  • Continue to enjoy your card’s rewards and benefits when using Apple Pay.


Google Pay

  • Pay quickly and securely with Google Pay using your Android devices.
  • Save time with stored payment details for seamless transactions.


Credit Cards

Lusvane accepts the following major credit cards:

  • Visa
  • MasterCard
  • Maestro
  • American Express
  • UnionPay


Payment Security

At Lusvane, your security is our top priority. We use SSL encryption to safeguard your payment information during every transaction, ensuring a secure and worry-free shopping experience.

Frequently asked questions
What types of credit card payments do you accept?

Lusvane accepts Visa, MasterCard, American Express, Maestro and UnionPay credit cards. Here is a list of Valid Payment Methods.
What should I do if my payment method is declined at checkout?

If your payment is declined, it may be due to factors such as incorrect billing details, insufficient funds, or fraud protection measures by your card issuer. Start by reviewing your card information for accuracy. If the issue persists, please contact Lusvane Customer Service for assistance.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I change or cancel my order?

Once Lusvane receive your order, we begin processing it right away, so changes or cancellations may not always be possible. Additionally, orders cannot be modified online after they’ve been placed.

However, we understand that situations may arise where you’d like to request a change or cancellation. If this happens, please contact Lusvane Customer Service as soon as possible. We will do our best to accommodate your request.

If your order has already shipped before the cancellation or change is confirmed, you can return the item in accordance with our Return Policy. Please note that certain items, especially non-returnable ones, cannot be canceled.
Do all of your items ship from Europe?

Lusvane operates multiple warehouses globally, including facilities in the Europe and China. Your items will ship from the nearest warehouse that stocks your order.
Are customs taxes covered?

Lusvane covers all customs taxes for your orders. Whether you’re shopping locally or internationally, you can enjoy a seamless experience without worrying about unexpected customs fees.
Do your products come with a warranty?

Yes, Lusvane proudly stands behind the quality of our products. We offer a One-Year Warranty that covers defects in materials or workmanship. If you discover such a defect within one year of purchase, we will repair or, at our discretion, replace the product at no additional charge.

Please note:

  • The warranty does not cover defects, breakage, or malfunctions caused by mishandling or improper use of the product.
  • Light bulbs included with the product are not covered under this warranty.
Can I customize a product?

While most items are sold as-is, we’re happy to explore customization options for bulk or special orders. Contact Lusvane Customer Service to discuss your requirements.
Do you offer discounts for bulk orders?

Yes, Lusvane offers special discounts for bulk purchases through our Trade Professionals Program, designed for qualified trade professionals such as designers, architects, and contractors.

Key benefits include:

  • Exclusive discounts on large orders.
  • Personalized support from a dedicated trade account manager.
  • Free and straightforward enrollment via our website.

If you need a quotation for a substantial purchase, our trade account managers are ready to assist.
How can I view an order I’ve placed?

Log into your Lusvane account and navigate to your Order History. If you’re unable to locate your order, please contact Lusvane Customer Service for help linking the order to your account.