At Lusvane, every order is prepared with care and attention to detail. We partner with trusted logistics providers to ensure your lighting arrives safely and beautifully.

Free Shipping
We are pleased to offer Free Standard Shipping on all products, with no minimum order required.

Order Processing Time
All orders are processed within 1–3 business days after purchase.
You will receive an order confirmation email once your order is placed — please review all details carefully.

Delivery Time
Estimated delivery time is 15–25 business days, depending on your location and courier availability.
During peak seasons or holidays, slight delays may occur.

Order Tracking
Once your order has shipped, you will receive:
• A tracking number
• A tracking link
• Carrier information

You can also track your order anytime through our Order Tracking page.

Delays
Although we strive for timely delivery, occasional delays may occur due to:
• High seasonal volume
• Customs or courier processing
• Weather or logistical factors

We will notify you if a significant delay occurs.

Lost or Damaged Packages
If your package does not arrive within 15 business days after the expected delivery date, please contact us — we will investigate and issue a replacement or refund where applicable.

If your item arrives damaged, contact us within 48 hours with photos or video of the product and packaging. We will swiftly assist with a replacement or refund.

Additional Information
• International shipping is available to select regions.
• We cannot ship to P.O. Boxes, APO/FPO, Alaska, or Hawaii.
• Customs duties and taxes are included in the shipping cost.
• Installation or assembly services are not provided.
• Shipping fees are non-refundable unless the error is ours.

Contact Us
For any assistance with your order, please reach out to:
support@lusvane.com 

Lighting designed with intention.
Delivered with care.
Lusvane — elegance in every detail.

Frequently asked questions
What types of credit card payments do you accept?

Lusvane accepts Visa, MasterCard, American Express, Maestro and UnionPay credit cards. Here is a list of Valid Payment Methods.
What should I do if my payment method is declined at checkout?

If your payment is declined, it may be due to factors such as incorrect billing details, insufficient funds, or fraud protection measures by your card issuer. Start by reviewing your card information for accuracy. If the issue persists, please contact Lusvane Customer Service for assistance.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I change or cancel my order?

Once Lusvane receive your order, we begin processing it right away, so changes or cancellations may not always be possible. Additionally, orders cannot be modified online after they’ve been placed.

However, we understand that situations may arise where you’d like to request a change or cancellation. If this happens, please contact Lusvane Customer Service as soon as possible. We will do our best to accommodate your request.

If your order has already shipped before the cancellation or change is confirmed, you can return the item in accordance with our Return Policy. Please note that certain items, especially non-returnable ones, cannot be canceled.
Do all of your items ship from Europe?

Lusvane operates multiple warehouses globally, including facilities in the Europe and China. Your items will ship from the nearest warehouse that stocks your order.
Are customs taxes covered?

Lusvane covers all customs taxes for your orders. Whether you’re shopping locally or internationally, you can enjoy a seamless experience without worrying about unexpected customs fees.
Do your products come with a warranty?

Yes, Lusvane proudly stands behind the quality of our products. We offer a One-Year Warranty that covers defects in materials or workmanship. If you discover such a defect within one year of purchase, we will repair or, at our discretion, replace the product at no additional charge.

Please note:

  • The warranty does not cover defects, breakage, or malfunctions caused by mishandling or improper use of the product.
  • Light bulbs included with the product are not covered under this warranty.
Can I customize a product?

While most items are sold as-is, we’re happy to explore customization options for bulk or special orders. Contact Lusvane Customer Service to discuss your requirements.
Do you offer discounts for bulk orders?

Yes, Lusvane offers special discounts for bulk purchases through our Trade Professionals Program, designed for qualified trade professionals such as designers, architects, and contractors.

Key benefits include:

  • Exclusive discounts on large orders.
  • Personalized support from a dedicated trade account manager.
  • Free and straightforward enrollment via our website.

If you need a quotation for a substantial purchase, our trade account managers are ready to assist.
How can I view an order I’ve placed?

Log into your Lusvane account and navigate to your Order History. If you’re unable to locate your order, please contact Lusvane Customer Service for help linking the order to your account.