1. Shipping Destination

Currently, we only ship to the United States.

  • We ship to the 48 contiguous states.

  • Exclusions: We currently do not ship to Alaska, Hawaii

2. Shipping Costs

We are pleased to offer Free Standard Shipping on all orders sent to the United States.

  • There are no hidden shipping or handling fees added at checkout.

  • The price you see is the total price for the product and delivery.

3. Order Processing (Handling Time)

  • Handling Time: 1–3 Business Days (Monday – Friday).

  • Order Cut-off Time: 5:00 PM (GMT-8)

  • Orders placed after the cut-off time or on weekends/holidays will be processed the following business day.

  • You will receive a confirmation email immediately after purchase. Please review your shipping address carefully; we cannot change the address once the item has been dispatched.

4. Delivery Time (Transit Time)

Because our products are shipped directly from our international logistics center in China, transit times are longer than domestic shipments.

  • Estimated Transit Time: 15–25 Business Days (Monday – Friday).

  • Total Estimated Delivery Time: 16–28 Business Days (Handling + Transit).

Please note: While we strive to meet these estimates, actual delivery times depend on carrier availability and customs processing. During peak seasons (e.g., December), slight delays may occur.

5. Order Tracking

We believe in transparency. Once your order has been handed over to the carrier, you will receive an email containing:

  • Your Tracking Number.

  • A direct link to track your package.

Note: It may take 1–3 business days for the tracking number to update in the carrier’s system after you receive the email. This is normal for international shipments.

6. Customs, Duties, and Taxes

  • Sales Tax: All customs fees, import taxes, and duties are included in the shipping cost.

7. Delays

We work hard to ensure timely delivery. However, occasional delays may occur due to:

  • Customs clearance procedures.

  • Weather conditions or logistical constraints.

  • High volume during holiday seasons.

If a significant delay occurs, we will notify you via email with an updated timeline.

8. Lost or Damaged Packages

  • Item Not Received: If your package does not arrive within 30 business days of the shipment date, please contact us. We will investigate and issue a full refund or replacement if the package is confirmed lost.

  • Damaged Items: If your item arrives damaged, please contact us within 48 hours of delivery. Include photos or a video of the product and packaging. We will swiftly arrange a replacement or refund.

9. Contact Us

For any questions regarding shipping or the status of your order, please contact our support team here.

  • Owner Address: Strada Vasile Lucaciu 5, București, 030167, Romania
  • Email: support@lusvane.com
  • Phone: +1 (213)-275-2284
  • Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)

Frequently asked questions

Ordering & Payments
What types of credit card payments do you accept?

Lusvane accepts Visa, MasterCard, American Express, Maestro and UnionPay credit cards. Here is a list of Valid Payment Methods.
What should I do if my payment method is declined at checkout?

If your payment is declined, it may be due to factors such as incorrect billing details, insufficient funds, or fraud protection measures by your card issuer. Start by reviewing your card information for accuracy. If the issue persists, please contact Lusvane Customer Service for assistance.
How will I know my order has been received?

After placing your order, a confirmation page will display your transaction details. You can print this for your records. Additionally, a confirmation email will be sent to the email address provided. When your order ships, you’ll receive further emails with tracking information.
Can I change or cancel my order?

Once Lusvane receive your order, we begin processing it right away, so changes or cancellations may not always be possible. Additionally, orders cannot be modified online after they’ve been placed.

However, we understand that situations may arise where you’d like to request a change or cancellation. If this happens, please contact Lusvane Customer Service as soon as possible. We will do our best to accommodate your request.

If your order has already shipped before the cancellation or change is confirmed, you can return the item in accordance with our Return Policy.
Are installation or labor costs included in the prices?

No, Lusvane is not responsible for installation or labor costs related to handling, storing, installing, or uninstalling items purchased from us.

SHIPPING & DELIVERY
Is free shipping available?

Yes, Lusvane offers free standard shipping on all orders.
Are customs taxes covered?

Lusvane covers all customs taxes for your orders. You can enjoy a seamless experience without worrying about unexpected customs fees.
How long will it take for my order to arrive?

Delivery time includes both handling and transit times:
1.Handling Time: 1–3 Business Days (Monday – Friday)
2.Transit Time: 15–25 Business Days (Monday – Friday).

For more details, visit Lusvane Shipping Info
Why didn't I receive an email about my order deliver?

Once your order is dispatched, you’ll receive a tracking number via email within 1–2 business days. Please ensure your email address is accurate and check your spam folder if you don’t see the email.
How can I track my package?

Visit the “Order Tracking” section on our website once your tracking number is updated by the courier. Note: Tracking updates may take time due to international shipping and customs clearance processes. Contact Lusvane Customer Service for help if you encounter any issues.
Can I modify my shipping address?

You can contact Lusvane Customer Service to update your shipping address before the package ships. After shipment, address changes will not be possible.

Returns & Refunds
What should I do if I receive a damaged item?

If your item arrives damaged, please follow these steps:

  1. Document the Damage: Take clear photos or videos of the damaged item, its packaging, and the shipping label.
  2. Contact Us: Email us at support@lusvane.com with your order number and the photos attached.
  3. Resolution: After reviewing your case, we will arrange a refund or replacement at no additional cost.
How do I return a product?
  1. Email support@lusvane.com with: Your order number, Reason for return, Photos or videos of the item (if applicable)
  2. We review the request within 1–2 business days.
  3. If approved, we’ll provide the return instructions and the return address.
  4. Ship the item using a trackable method and share the tracking number with us.
When will I receive my refund?

Refunds are typically processed within one week after we receive and inspect the item. However, due to shipping, inspection, and banking processes, it may take up to 10 days for the refund to appear on your card.